<aside> 📮 Apply here or email us at [email protected]

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About Sqwad

Sqwad is reinventing the way brands partner together. Our mission is to offer an alternative for brands to grow sustainably through partnerships.

Increasing customer acquisition costs and stricter privacy rules are hurting merchants. We’re building software making it super easy for like-minded brands to collaborate and thrive together. We help the most exciting online brands acquire new customers in a sustainable manner.

We're backed by top VC firms and e-commerce leaders, and we're building a formidable team to tackle the massive opportunity ahead.

We are bold, energetic, and collaborative and looking for ambitious talent to join us !

Your role

We are seeking a passionate Customer Success Manager to join the fast growing team at Sqwad. It’s a unique chance to be part of a talented, motivated and mission-driven team. As the first member of the customer success team, you would have the chance to closely work with the founders Anis and Mehdi to design and implement CX processes and grow the team. When joining the team, you would:

• Create and execute scalable activation and success strategies to improve time to client onboarding, customer value in our network engagement, product usage, and retention.
• Implement best practices, process improvements, playbooks, and feedback loop to ensure team is having consistently valuable conversations with customers.
• Provide white-glove customer service to our growing list of brands, building trust and long-term relationships with our partner companies.
• Work closely with internal teams (Sales, Product, Ops, Marketing) to align priorities with customer needs and deliver increasing value over time.
• Have the unique 0-to-1 opportunity to design, implement, and lead a CX process from the ground up for an already high-demand startup.
• Be working directly with the company's founders (CEO, CPO, CTO) on a daily basis with visibility into all parts of the organization.
• Be working in a dynamic startup environment and exposed to every part of the business

We’re looking for someone with:

• 3+ years experience in building and scaling high performing Customer Success teams in B2B enterprise SaaS with customer-facing roles.
• A familiarity with the ecommerce tech stack, having previously worked directly with ecommerce brand customers in prior work experiences is a plus.
• Strong organizational and prioritization skills